Terms & Conditions

Platform Provider Terms and Conditions

Last Updated: October 22, 2023

1. Acceptance of Terms

By registering as a service provider ("Provider") on our booking platform ("Platform"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not use the Platform to manage your bookings.

2. System Availability and Liability

2.1. While we strive to provide uninterrupted service, we make no guarantees regarding the continuous availability of our Platform.

2.2. We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • System downtime
  • Technical malfunctions
  • Data loss
  • Booking management errors caused by system issues
  • Service interruptions

2.3. Providers are recommended to maintain separate records of all bookings and customer information.

3. Account Management

3.1. We reserve the right to:

  • Suspend or terminate Provider accounts at our sole discretion
  • Remove or edit content
  • Suspend booking capabilities in cases of suspected fraud or terms violation

3.2. Account termination may occur without prior notice for violations of these terms.

3.3. Upon account termination, access to the Platform and associated services will be revoked.

4. Data Privacy and Usage

4.1. Providers must comply with our Privacy Policy and all applicable data protection laws, including the UK GDPR.

4.2. Providers shall not:

  • Use customer data for marketing purposes without explicit consent
  • Share or sell customer information to third parties
  • Store customer data beyond what is necessary for booking purposes

4.3. Any permission for marketing communications must be:

  • Expressly granted by the customer
  • Recorded and stored securely
  • Revocable at any time

5. Platform Fees and Payments

5.1. Payment Processing

  • All payment processing is handled through our approved payment providers
  • Providers are responsible for ensuring their banking details are correct
  • Commission rates and payment schedules are as agreed in your Provider Agreement

5.2. Payment Disputes

  • Any payment discrepancies or errors must be reported within 60 days of the transaction date
  • Claims made after 60 days will not be investigated or adjusted
  • All payment disputes must be submitted through the Platform's dispute resolution system
  • Supporting documentation must be provided for all payment disputes

5.3. Provider Responsibilities

  • Maintaining accurate pricing information
  • Setting up and managing payment methods
  • Reporting any payment processing issues promptly

5.4. Chargebacks and Refunds

  • Providers are responsible for all chargebacks and refunds related to their services
  • We reserve the right to withhold future payments to cover chargeback fees
  • Repeated chargebacks may result in account suspension or termination

6. Service Level and Support

6.1. Platform Maintenance

  • We conduct regular maintenance to ensure platform stability
  • Scheduled maintenance will be announced at least 24 hours in advance
  • Emergency maintenance may be performed without notice

6.2. Technical Support

  • Standard technical support is provided during UK business hours
  • Emergency support is available for critical system failures
  • Support requests must be submitted through approved channels

7. Representations and Warranties

7.1. Providers represent and warrant that they:

  • Have all necessary rights and licenses to operate their business
  • Will comply with all applicable laws and regulations
  • Have appropriate insurance coverage for their services
  • Will not knowingly use the platform for any fraudulent purposes

7.2. We make no warranties about:

  • The accuracy of booking data transmitted through third-party integrations
  • The behavior or reliability of end customers
  • The volume of bookings providers may receive

8. Intellectual Property

8.1. Providers retain ownership of their own intellectual property, including business names, logos, and service descriptions.

8.2. The Platform's software, interface, and proprietary features remain our property.

8.3. Providers grant us a license to use their business information and images for Platform-related purposes.

9. Platform Integration

9.1. Providers are responsible for:

  • Correct implementation of any booking widgets or APIs
  • Maintaining compatibility with Platform updates
  • Security of their own systems that interact with the Platform

9.2. We will provide reasonable notice of any significant Platform changes that may affect Provider operations.

10. Dispute Resolution

10.1. Any disputes shall be resolved through:

  • Initial good-faith negotiation
  • Mediation if necessary
  • Binding arbitration as a last resort

10.2. These terms are governed by the laws of England and Wales. Any legal proceedings shall be brought in the courts of England and Wales.

11. Modifications to Terms

11.1. We reserve the right to modify these terms at any time.

11.2. Providers will be notified of significant changes via email or Platform notification.

11.3. Continued use of the Platform after changes constitutes acceptance of modified terms.

12. Force Majeure

12.1. Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • War or civil unrest
  • Widespread internet or telecommunications failures
  • Pandemic or public health emergencies

12.2. The affected party shall notify the other party as soon as possible and resume performance as soon as practicable.

13. Contact Information

For any questions regarding these Terms and Conditions, please contact our support team at team@bookingninja.io.

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